No cancellation or refund of payment request shall be entertained, once Booking Orders and payments are confirmed by SIS.
As some experiences or Services are dependent on weather, technology or such other factors beyond our control, SIS reserves the right to postpone and / or cancel any Booking Order. In case, SIS cancels any Booking Order, then we shall refund to you, the Price of any purchase/subscription even after the relevant Booking Order is confirmed and payment has been received by us. In the event of such cancellations, SIS will make best efforts to inform you in advance.
In the event of any technical issues faced by the Users during the course of availing Services through any of the Virtual Sessions as may be organized by SIS, due to which all the Users who have signed up for such Service has not been able to avail such Service, SIS may either hold another Virtual Session(s) or initiate refund of payment to the User’s account, provided that SIS determines in its sole discretion that such technical issues or any other issues beyond the control of SIS, are faced by all or most of the Users who have signed up for the Services and such issue is due to a technical fault at SIS’ end or for such other reasons directly attributable to SIS.
It is however clarified that, if SIS in its sole discretion determines that such technical issues are faced by a particular User due to poor internet connection or any other network issues from their side, then SIS shall not be liable to refund such Price to the User.
